Terms & Conditions

Terms and Conditions

Welcome to Tostatura Caffe. These Terms and Conditions govern your access to and use of our website, products, and services available through https://tostatura-caffe.ae/. This website is operated by Future FMCG L.L.C-Fz, trading as Future FMCG, with its registered address at 6th Floor Meydan Grandstand, Meydan, Nad Al Sheba, Dubai, UAE.

By accessing this website or placing an order through our online store, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use this website.

General Information

Tostatura Caffe is operated by Future FMCG L.L.C-Fz in the United Arab Emirates. We offer coffee-related products, which may include premium coffee beans, ground coffee, espresso products, coffee capsules, accessories, and coffee machines, subject to availability.

Eligibility to Use the Website

By using this website and placing orders through it, you confirm that you are legally capable of entering into binding contracts under the laws applicable to you. If you are using this website on behalf of a business or another person, you confirm that you have authority to bind that party to these Terms.

Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, availability, and prices displayed on the website are accurate and up to date. However, errors may occasionally occur. We reserve the right to correct inaccuracies, update information, limit quantities, or cancel orders where any product information, pricing, or promotional detail is found to be incorrect. UAE e-commerce guidance emphasizes that online sellers should provide accurate product information and avoid misleading or deceptive practices [web:75][web:77][web:79].

All prices displayed on the website are in the currency indicated at checkout and include applicable taxes where required, unless stated otherwise.

Orders and Acceptance

  • All orders placed through the website are subject to review and acceptance by us.

  • After placing an order, you may receive an order confirmation or acknowledgment email. This email confirms receipt of your order request only and does not constitute final acceptance of the order.

  • We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving product unavailability, pricing or listing errors, suspected fraud, payment issues, or other legitimate business reasons.

Payment

  • Payment must be completed at checkout using one of the payment methods made available on the website.

  • By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

  • Payments are processed through secure third-party payment providers. UAE e-commerce requirements place emphasis on secure payment systems and consumer confidence in online transactions [web:79][web:80].

Shipping and Delivery

  • We deliver within the United Arab Emirates and to such additional territories as may be indicated on the website or at checkout.

  • Estimated delivery times are provided for convenience only and may vary due to stock availability, courier delays, weather, public holidays, customs, or other factors beyond our reasonable control.

  • You are responsible for providing complete and accurate delivery details. We are not responsible for delays or failed deliveries resulting from inaccurate or incomplete address information.

  • Where required, a digital invoice or order record may be issued in connection with your purchase. UAE e-commerce rules specifically highlight transparency and the issuing of digital invoices for purchases [web:75][web:77].

Returns, Refunds, and Exchanges

  • Returns, refunds, and exchanges are governed by our applicable Returns Policy as published on the website.

  • Where a return is accepted, the product must generally be unused, unopened, in original packaging, and returned in accordance with our instructions, unless the item is defective or incorrectly supplied.

  • Refunds, where approved, will be issued to the original payment method within a reasonable period after inspection of the returned item.

  • Nothing in these Terms is intended to exclude rights that may apply to consumers under applicable UAE consumer protection laws. UAE consumer and e-commerce materials emphasize clear return information and protection against unfair limitation of consumer rights [web:76][web:79][web:80].

Product Quality, Warranty, and Repairs

Coffee machines or other eligible products may be supplied with a manufacturer’s warranty where applicable. Warranty terms, duration, scope, and exclusions may vary depending on the brand and product model. Please review the warranty information provided with the product or contact us before purchase for additional clarification.

Where a product is defective, damaged, or not as described, we may offer repair, replacement, exchange, refund, or another suitable remedy, depending on the circumstances and applicable law.

Promotions and Discounts

From time to time, we may offer discount codes, promotions, bundled offers, or other marketing incentives. Such offers may be subject to separate terms, validity periods, usage limits, stock availability, or cancellation if misused, applied in error, or used contrary to the stated conditions. UAE e-commerce updates also place attention on compliance in online marketing and promotional practices [web:77].

Acceptable Use

You agree not to use the website for any unlawful purpose or in any way that may damage, disable, overburden, or impair the website or interfere with any other party’s use of it. You must not attempt to gain unauthorized access to any part of the website, servers, systems, or networks connected to it.

Intellectual Property

All website content, including but not limited to text, graphics, logos, icons, product descriptions, page layouts, images, and branding elements, is owned by or licensed to Future FMCG L.L.C-Fz or its affiliates and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, publish, transmit, or otherwise exploit any part of the website without prior written permission, except as permitted by law.

Third-Party Services and Links

Our website may contain links to third-party websites, tools, payment gateways, logistics providers, or embedded services. We do not control and are not responsible for the content, availability, practices, or policies of such third parties. Your use of third-party services may be subject to their own terms and policies.

Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential losses arising out of or in connection with your use of the website or your purchase or use of products from the website. Nothing in these Terms excludes liability where such exclusion would be unlawful or would improperly restrict statutory consumer rights. Example UAE-facing terms commonly preserve consumer rights while limiting indirect losses only to the extent permitted by law [web:76].

Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

Changes to These Terms

We reserve the right to amend, revise, or update these Terms and Conditions at any time. Any updated version will be posted on this page and will become effective from the date of publication unless otherwise stated. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the United Arab Emirates. Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts of the UAE, unless otherwise required by applicable law.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at:

Future FMCG L.L.C-Fz
Trade Name: Future FMCG
Address: 6th Floor Meydan Grandstand, Meydan, Nad Al Sheba, Dubai, UAE
Phone: +971522384960
Website: https://tostatura-caffe.ae/

Last Updated: June 2026