Return Policy

Returns Policy

Thank you for shopping with Tostatura Caffe, operated by Future FMCG L.L.C-Fz. We are committed to customer satisfaction and aim to provide a fair and transparent returns, refunds, and exchange process for purchases made through our website https://tostatura-caffe.ae/.

Returns

  • You may request a return within 14 days from the date of delivery.

  • To be eligible for a return, the product must be unused, unopened, in its original packaging, and in the same condition in which you received it.

  • Proof of purchase, such as the order confirmation or receipt, may be required to process your return request.

  • Perishable consumable items, including coffee beans, ground coffee, espresso products, and capsules, are not eligible for return once opened, except where the item is defective, damaged, or supplied incorrectly.

Return Process

  1. To request a return, please contact us with your order number, the item(s) you wish to return, and the reason for the return.

  2. Once your request is reviewed, we will provide the return instructions and next steps, if your return is eligible.

  3. Returned products must not be sent back without prior confirmation from our team.

Refunds

  • Once we receive the returned item(s), we will inspect them and notify you whether your refund has been approved or rejected.

  • If approved, the refund will be issued to the original payment method used at checkout.

  • Please allow approximately 7 to 10 business days for the refund to be processed after approval, although banking timelines may vary.

  • Shipping fees are non-refundable unless the return is due to a defective product, a damaged item, or an error on our part.

  • Unless otherwise stated, the customer is responsible for return shipping costs where the return is based on preference or other eligible non-defect reasons under this policy. This allocation of shipping responsibility is also reflected in common UAE online return practices [web:57][web:58].

Exchanges

  • Exchanges are only offered for products that are defective, damaged upon delivery, or incorrect.

  • If you need to exchange a product for the same item, please contact us as soon as possible after receiving your order.

  • Where applicable, we may offer a replacement, exchange, or refund depending on the condition of the product and the circumstances of the issue. UAE consumer-oriented guidance commonly recognizes repair, replacement, or refund remedies for defective or wrongly supplied products [web:61][web:64].

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • We may ask you to provide photographs of the product and packaging to help us assess the issue quickly.

  • If the issue is confirmed, we will arrange an appropriate remedy, which may include replacement, exchange, or refund.

Non-Returnable Items

  • Opened food and beverage items

  • Products that have been used, altered, or damaged after delivery for reasons not attributable to us

  • Items returned without original packaging where such packaging is necessary to preserve the product

  • Items marked as non-returnable, final sale, or otherwise excluded at the time of purchase, except where required by applicable law

Cancellation

  • Orders may only be cancelled before they are processed or dispatched.

  • Once an order has been prepared for shipment or shipped, cancellation may no longer be possible, and the order will instead be subject to this Returns Policy.

Contact Us

For questions regarding a return, refund, exchange, or cancellation request, please contact us at:

Future FMCG L.L.C-Fz
Trade Name: Future FMCG
Address: 6th Floor Meydan Grandstand, Meydan, Nad Al Sheba, Dubai, UAE
Phone: +971522384960
Website: https://tostatura-caffe.ae/

Last Updated: June 2026